RecallMyCar

Mercedes-Benz Metris Recalls & Complaints by Model Year

NHTSA lists 31 safety recalls and 212 owner complaints across 9 model years of the Mercedes-Benz Metris (2015–2023). The most-complained-about year is 2016.

31
safety recalls, all years
212
owner complaints, all years
2017
year with most recalls
2016
year with most complaints

Pick your Mercedes-Benz Metris model year

Model yearRecallsComplaints
2023 Mercedes-Benz Metris42
2022 Mercedes-Benz Metris59
2021 Mercedes-Benz Metris71
2020 Mercedes-Benz Metris87
2019 Mercedes-Benz Metris129
2018 Mercedes-Benz Metris1028
2017 Mercedes-Benz Metris1429
2016 Mercedes-Benz Metris13126
2015 Mercedes-Benz Metris31

What Mercedes-Benz Metris owners complain about

Across all model years, owners have filed 212 complaints with NHTSA. The 2016 model year has the most, with 126.

All Mercedes-Benz Metris recalls (31)

Every NHTSA safety campaign that lists a Mercedes-Benz Metris, most recent first, with the model years each one covers.

  1. Air bag/restraint control module (air bags)

    NHTSA 26V070000 Reported 52,360 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

    Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for…

    Model years: 2020, 2022, 2023

  2. Video (touch)screen/monitor/unit (equipment) and camera (back over prevention)

    NHTSA 25V463000 Reported 43,422 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…

    Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267.…

    Model years: 2020, 2021, 2022, 2023

  3. Fuel pump (fuel system)

    NHTSA 23V881000 Reported 13,726 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.

    Remedy: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may…

    Model years: 2022, 2023

  4. Fuel pump (fuel system)

    NHTSA 23V444000 Reported 20,500 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

    Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

    Model years: 2021, 2022, 2023

  5. Tires

    NHTSA 22V482000 Reported 24,359 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."

    Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters…

    Model years: 2016, 2017, 2018

  6. Auto crash notification (communication) and software (electrical system)

    NHTSA 22V360000 Reported 19,937 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

    Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at…

    Model years: 2019, 2020, 2021

  7. Hoses, lines/piping, and fittings (fuel system)

    NHTSA 22V134000 Reported 42,132 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.

    Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer…

    Model years: 2017, 2018, 2019, 2020, 2021, 2022

  8. Camera (back over prevention)

    NHTSA 22V099000 Reported 17,093 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

    Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is…

    Model years: 2015, 2016, 2017, 2018

  9. Fluid (service brakes)

    NHTSA 22V066000 Reported 28,743 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

    Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267.…

    Model years: 2016, 2017, 2018, 2019, 2020, 2021

  10. Retractor (seat belts) and seat belts

    NHTSA 21V513000 Reported 1,514 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such,…

    Remedy: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.

    Model years: 2021

  11. Seats

    NHTSA 21V106000 Reported 4 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.

    Remedy: DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer…

    Model years: 2021

  12. Software (electrical system)

    NHTSA 21V055000 Reported 84,345 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

    Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at…

    Model years: 2016, 2017, 2018, 2019, 2020

  13. Hoses, lines/piping, and fittings (service brakes)

    NHTSA 20V729000 Reported 562 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.

    Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020.…

    Model years: 2019, 2020

  14. Air bags and driveshaft (power train)

    NHTSA 20V340000 Reported 12 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.

    Remedy: DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's…

    Model years: 2019

  15. 12v/24v/48v battery (electrical system)

    NHTSA 19V715000 Reported 15,160 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

    Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9,…

    Model years: 2016, 2017, 2018, 2019, 2020

  16. Unknown or other

    NHTSA 19V693000 Reported 19 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

    Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact…

    Model years: 2018, 2019

  17. Head restraint (seats)

    NHTSA 19V666000 Reported 29 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.

    Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact…

    Model years: 2019

  18. Owners/service/other manual (equipment)

    NHTSA 19V545000 Reported 2 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.

    Remedy: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September…

    Model years: 2019

  19. Steering

    NHTSA 19V489000 Reported 2 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.

    Remedy: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is…

    Model years: 2018, 2019

  20. Electric power assist system (steering) and steering

    NHTSA 19V290000 Reported 9,471 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West…

    Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may…

    Model years: 2016, 2017

  21. Unknown or other

    NHTSA 19V222000 Reported 7 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

    Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this…

    Model years: 2018, 2019

  22. Hoses, lines/piping, and fittings (fuel system)

    NHTSA 18V837000 Reported 12,383 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.

    Remedy: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

    Model years: 2016, 2017

  23. Driveshaft (power train) and automatic transmission (power train)

    NHTSA 18V497000 Reported 6 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.

    Remedy: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at…

    Model years: 2017, 2018

  24. Automatic transmission (power train)

    NHTSA 18V335000 Reported 7,433 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

    Remedy: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer…

    Model years: 2015, 2016, 2017

  25. Wheel bearing (suspension)

    NHTSA 17V651000 Reported 109 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.

    Remedy: DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA…

    Model years: 2017

  26. Electric power assist system (steering)

    NHTSA 17V595000 Reported 3 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.

    Remedy: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts…

    Model years: 2015, 2016, 2017

  27. Software (electrical system)

    NHTSA 17V272000 Reported 3 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

    Remedy: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on…

    Model years: 2016

  28. Pretensioner (seat belts)

    NHTSA 17V244000 Reported 305 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.

    Remedy: DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the…

    Model years: 2016

  29. Blind spot detection (lane departure)

    NHTSA 17V148000 Reported 72 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

    Remedy: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8,…

    Model years: 2016, 2017

  30. Inflator module (air bags)

    NHTSA 16V935000 Reported 22 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment…

    Remedy: DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall began February 8, 2017. Owners may contact DVUSA customer service at…

    Model years: 2017

  31. Axle assembly (power train)

    NHTSA 16V342000 Reported 2 vehicles potentially affected Daimler Vans USA, LLC

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.

    Remedy: DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

    Model years: 2016

Other Mercedes-Benz models

Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.