NHTSA Recall 22V360000: Auto crash notification (communication) and software (electrical system)
Daimler Vans USA, LLC reported this safety recall to NHTSA on , covering an estimated 19,937 vehicles. It affects 9 models including the Freightliner Sprinter 1500.
| NHTSA campaign | 22V360000 |
|---|---|
| Manufacturer campaign | VS2SIMKOM/VS3SIMKOM |
| Components | COMMUNICATION › AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM › SOFTWARE |
| Report received | May 20, 2022 |
| Owner notification | October 13, 2022 |
| Initiated by | Manufacturer |
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Safety risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by recall 22V360000
| Make and model | Model years |
|---|---|
| Freightliner Sprinter 1500 | 2019, 2020, 2021 |
| Freightliner Sprinter 2500 | 2019, 2020, 2021 |
| Freightliner Sprinter 3500 | 2019, 2020, 2021 |
| Freightliner Sprinter 4500 | 2019, 2020, 2021 |
| Mercedes-Benz Metris | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 1500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 2500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 3500 | 2019, 2020, 2021 |
| Mercedes-Benz Sprinter 4500 | 2019, 2020, 2021 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.