NHTSA Recall 21V055000: Software (electrical system)
Daimler Vans USA, LLC reported this safety recall to NHTSA on , covering an estimated 84,345 vehicles. It affects 5 models including the Mercedes-Benz Metris.
| NHTSA campaign | 21V055000 |
|---|---|
| Manufacturer campaign | VSXHERMPOS |
| Component | ELECTRICAL SYSTEM › SOFTWARE |
| Report received | February 5, 2021 |
| Owner notification | May 5, 2021 |
| Initiated by | Manufacturer |
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Vehicles covered by recall 21V055000
| Make and model | Model years |
|---|---|
| Mercedes-Benz Metris | 2016, 2017, 2018, 2019, 2020 |
| Mercedes-Benz Sprinter 1500 | 2019, 2020 |
| Mercedes-Benz Sprinter 2500 | 2019, 2020 |
| Mercedes-Benz Sprinter 3500 | 2019, 2020 |
| Mercedes-Benz Sprinter 4500 | 2019, 2020 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.