Volvo Bus 9700 Recalls & Complaints by Model Year
NHTSA lists 32 safety recalls and 0 owner complaints across 18 model years of the Volvo Bus 9700 (2008–2025).
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All Volvo Bus 9700 recalls (32)
Every NHTSA safety campaign that lists a Volvo Bus 9700, most recent first, with the model years each one covers.
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Labels (equipment)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046.…
Model years: 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
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Fire supression (equipment)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2023-2025 Volvo 9700 buses. Metallic debris within the electrical connectors of the Automatic Fire Suppression System (AFSS) may cause a short circuit, resulting in a false warning to the driver, an engine shutdown, and the release of chemical fire extinguishing agent in the engine…
Remedy: Prevost will inspect and remove any metallic debris from the AFSS connectors, if necessary, free of charge. Owner notification letters were mailed August 28, 2025. Owners may contact Prevost's customer service at…
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Labels (equipment)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2025 Volvo 9700 buses. The emergency exit labels that provide exit identification and operating instructions may not be secured properly, allowing the labels to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217,…
Remedy: Prevost will replace the emergency exit labels, free of charge. Owner letters were mailed December 19, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR24-86.
Model years: 2025
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Steering
Volvo Bus Corporation (Volvo Bus) is recalling certain 2024 Volvo 9700 vehicles. The castellated nuts securing the steering gear link rod to the steering arm and/or the pitman arm may not have been tightened properly, which can allow it to loosen.
Remedy: Prevost will tighten the castellated nuts, free of charge. Owner notification letters were mailed July 18, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is…
Model years: 2024
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Steering Do not drive
Volvo Bus Corporation (Volvo Bus) is recalling certain 2024 Volvo 9700 vehicles. The castellated nut securing the steering gear link rod to the steering arm may be loose and allow the link rod to detach.
Remedy: Owners are advised not to drive their vehicle until the repair has been performed. Prevost will inspect and tighten the castellated nuts and install new cotter pins as necessary, free of charge. Owner notification…
Model years: 2024
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Wheelchair lift/ramp (equipment adaptive/mobility)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Remedy: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Model years: 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
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Labels (equipment)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 buses. The emergency window exits may be missing identification and operating instruction labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Remedy: Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owner letters were mailed February 1, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus'…
Model years: 2023
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Electrical system
Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The fasteners that secure the power cable connections may not have been tightened securely.
Remedy: Prevost will inspect and tighten the power cable fasteners, as necessary, free of charge. Owner notification letters were mailed November 21, 2023. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo…
Model years: 2023
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Navigational system(global positioning system) (equipment) and accelerator pedal (vehicle speed control)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2022 9700 buses. The GPS devices may have been installed incorrectly, which can cause an accelerator pedal sensor malfunction and lead to an unexpected loss of drive power.
Remedy: Prevost will inspect and reinstall the GPS devices, if necessary, free of charge. Owner notification letters are expected to be mailed January 31, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Model years: 2022
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Exterior lighting
Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The emergency light sensors may have been installed incorrectly, causing the emergency lights to fail to activate after a rollover event.
Remedy: Prevost will inspect and reinstall the emergency light sensors, if necessary, free of charge. Owner notification letters are expected to be mailed December 30, 2022. Owners may contact Volvo Bus' customer service at…
Model years: 2023
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Belts and associated pulleys (engine and engine cooling) and alternator/generator/regulator (electrical system)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 Volvo 9700 DOT vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Remedy: Volvo Bus will replace the alternator belt, free of charge. Owner notification letters September 30, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Model years: 2020
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Bulbs (exterior lighting) and headlights (exterior lighting)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated…
Remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Model years: 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
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Wheelchair lift/ramp (equipment adaptive/mobility)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022.…
Model years: 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
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Automatic transmission (power train)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Remedy: Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer…
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Switch (electrical system) and engine
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.
Remedy: Volvo Bus will notify owners, and will provide a service document describing how to connect and upload the new engine software, free of charge. The recall began November 6, 2020. Owners may contact Volvo Bus customer…
Model years: 2020
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Seat belts
Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS)…
Remedy: Volvo Bus will notify owners, and dealers will add reinforcement to the passenger seats, free of charge. The recall began December 11, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046.
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Equipment
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Remedy: Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer…
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Electrical system: wiring
Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.
Remedy: Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2,…
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Accelerator pedal (vehicle speed control)
Volvo Bus Corporation (Volvo) is recalling certain 2017-2018 Prevost 9700 transit buses. The buses may not react when the accelerator pedal is pushed.
Remedy: Volvo will notify owners, and dealers will replace the accelerator pedals, free of charge. The recall began on October 3, 2017. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this…
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Electrical system: wiring
Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall.
Remedy: Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service…
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Diesel (engine and engine cooling) and 2 other components
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Remedy: Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at…
Model years: 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
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Exhaust system (engine and engine cooling) and turbo/supercharger (engine and engine cooling)
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.
Remedy: Volvo will notify owners, and dealers will replace the exhaust clamp, free of charge. The recall began on November 11, 2015. Owners may contact Volvo Bus at 1-866-870-2046. Volvo's number for this recall is SR15-85.
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Seats
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause…
Remedy: Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may…
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Body (structure)
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2010 9700 motor coaches modified January 11, 2012, through September 18, 2012 to provide wheel chair access. After being altered, the buses have an insufficient number of emergency exit windows on the passenger side of the bus. As such, these buses fail to conform with…
Remedy: Volvo will notify owners and dealers will install an additional emergency exit window, free of charge. The recall began on January 16, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's recall number is SR13-92.
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Parking brake
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2013 9700 coach buses manufactured April 30, 2012, through November 2, 2012. Due a manufacturing error, the guide plate in the park brake control valve may prematurely wear creating a condition that causes the park brake lever to fail to completely apply the parking brakes.
Remedy: Volvo Bus will notify owners, and dealers will inspect, and if necessary, replace the park brake valve, free of charge. The recall began on November 19, 2013. Owners may contact Volvo Bus at 1-336-393-2000. Volvo's…
Model years: 2013
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Software (electrical system)
Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.
Remedy: Volvo Bus will notify owners and dealers will remedy the software calibrations in the affected coaches, free of charge. The recall is expected to begin by July 1, 2013. Owners may contact Volvo Bus at 1-336-393-2000.…
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Equipment
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.
Remedy: Prevost will notify owners, and dealers will add the safety pins and/or verify that they work properly, as needed, free of charge. The safety recall began on February 8, 2013. Owners may contact Prevost at…
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Fan (engine and engine cooling)
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.
Remedy: Prevost will notify owners, and dealers will add a rubber skirt to the hydraulic pipe, free of charge. The safety recall began on October 22, 2012. Owners may contact Prevost at 1-418-883-2888.
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Seats
Prevost is recalling certain model year 2009-2011 volvo 9700 transit buses. During production, the passenger seat wall mounting tracks may have not been properly secured to the structure.
Remedy: Volvo bus will notify owners and dealers will inspect and repair the passenger seat wall tracks free of charge. Owners may contact prevost car inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
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Software (electrical system)
Prevost is recalling certain model year 2009-2012 volvo 9700 motor coaches. Due to a software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door is not completely closed.
Remedy: Prevost will notify owners and dealers will update the software, free of charge. The safety recall began on july 13, 2012. Owners may contact prevost car inc., service department toll-free at 1-866-870-2046 or…
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Visibility
Prevost car inc. (prevost) is recalling certain model year 2009-2013 volvo 9700 motor coaches. On some vehicles, the quantity of emergency exit windows is insufficient to comply with the requirements of federal motor vehicle safety standard no. 217, bus emergency exits and window retention and release.
Remedy: Prevost will notify owners, and dealers will install an additional emergency exit window, free of charge. An interim notification will be completed by mid-july 2012. The safety recall began on september 27, 2012.…
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Fuses and circuit breakers (electrical system)
Prevost is recalling certain model year 2009-2011 volvo 9700 motor coaches manufactured from october 31, 2008, through july 1, 2011. On some vehicles, there is a possibility of poorly tightened nuts on the front and rear fuse box connections.
Remedy: Dealers will inspect the fuse box and perform the necessary repairs free of charge. The safety recall began on july 25, 2011. Owners may contact prevost car inc., service department at 1-866-870-2046 or 1-418-831-5432.
Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.