NHTSA Recall 21V597000: Wheelchair lift/ramp (equipment adaptive/mobility)
Volvo Bus Corporation reported this safety recall to NHTSA on , covering an estimated 266 vehicles. It affects 2009–2021 Volvo Bus 9700.
| NHTSA campaign | 21V597000 |
|---|---|
| Manufacturer campaign | SR21-84 |
| Component | EQUIPMENT ADAPTIVE/MOBILITY › WHEELCHAIR LIFT/RAMP |
| Report received | August 2, 2021 |
| Owner notification | March 18, 2022 |
| Initiated by | Manufacturer |
Defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Safety risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by recall 21V597000
| Make and model | Model years |
|---|---|
| Volvo Bus 9700 | 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.