2021 Volvo Bus 9700 Recalls, Complaints & Specs
4 safety recalls list the 2021 Volvo Bus 9700. Check your own VIN below.
4 safety recalls for the 2021 Volvo Bus 9700
Most recent first. Recall repairs are free at any authorised dealer. Click a recall for the full defect, consequence and remedy text.
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Labels (equipment)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Remedy: Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046.…
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Wheelchair lift/ramp (equipment adaptive/mobility)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Remedy: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
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Bulbs (exterior lighting) and headlights (exterior lighting)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated…
Remedy: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
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Wheelchair lift/ramp (equipment adaptive/mobility)
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Remedy: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022.…
No owner complaints on file
NHTSA has no owner complaints on file for the 2021 Volvo Bus 9700. For context, the average model year in NHTSA's database has dozens; a zero can mean a reliable vehicle, a rare one, or both.
Compare Volvo Bus 9700 model years
Recall and complaint counts for every Volvo Bus 9700 model year in NHTSA's database.
Checking a specific 2021 Volvo Bus 9700
How do I know if my 2021 Volvo Bus 9700 has an open recall?
Enter your 17-character VIN above. The VIN is on the driver's side dashboard (visible through the windshield), the driver's door jamb sticker, and your registration or insurance card. The check runs against NHTSA's live database and tells you which campaigns list your vehicle. 4 campaigns currently list the 2021 Volvo Bus 9700; your car may already have been repaired under some of them.
Is the recall repair free?
Yes. Under federal law, manufacturers must fix safety recalls at no charge for vehicles up to 15 years old from the date of sale to the first owner. Contact any authorised Volvo Bus dealer with your VIN and the NHTSA campaign number (for example 21V597000).
What is the difference between a recall and a complaint?
A recall is a safety campaign filed by the manufacturer or ordered by NHTSA, with a defined defect and remedy. A complaint is a report an owner sent to NHTSA; it is not verified, but patterns of complaints are what trigger NHTSA investigations and, eventually, recalls.
Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.