NHTSA Recall 20V191000: Camera (back over prevention)
Chrysler (FCA US LLC) reported this safety recall to NHTSA on , covering an estimated 319,610 vehicles. It affects 11 models including the Chrysler Pacifica.
| NHTSA campaign | 20V191000 |
|---|---|
| Manufacturer campaign | W30-W37 |
| Component | BACK OVER PREVENTION › SENSING SYSTEM › CAMERA |
| Report received | September 10, 2020 |
| Owner notification | April 27, 2020 |
| Initiated by | Manufacturer |
Defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Vehicles covered by recall 20V191000
| Make and model | Model years |
|---|---|
| Chrysler Pacifica | 2019, 2020 |
| Dodge Challenger | 2019 |
| Dodge Durango | 2019, 2020 |
| Jeep Cherokee | 2020 |
| Jeep Gladiator | 2020 |
| Jeep Grand Cherokee | 2019, 2020 |
| Jeep Renegade | 2019, 2020 |
| Jeep Wrangler | 2019, 2020 |
| RAM 1500 | 2019, 2020 |
| RAM 2500 | 2019, 2020 |
| RAM 3500 | 2019, 2020 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.