2021 New Flyer Xcelsior Recalls, Complaints & Specs
1 safety recall lists the 2021 New Flyer Xcelsior, and owners have filed 1 complaint with NHTSA. Check your own VIN below.
1 safety recall for the 2021 New Flyer Xcelsior
Most recent first. Recall repairs are free at any authorised dealer. Click a recall for the full defect, consequence and remedy text.
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Escape/egress/exit (structure)
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window…
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service…
1 owner complaint filed with NHTSA
Owners of the 2021 New Flyer Xcelsior have filed 1 complaint with NHTSA. Complaints peaked in 2026 with 1 filed that year.
Most-reported components
What owners are reporting
“The contact reporting a 2021 New Flyer Xcelsior. The contact stated that the CNG fuel tank prop rods located in a compartment on the roof of the transit bus caused damages to the fuel tanks from road”
Owner complaint to NHTSA, September 14, 2026 · Structure
Compare New Flyer Xcelsior model years
Recall and complaint counts for every New Flyer Xcelsior model year in NHTSA's database.
Checking a specific 2021 New Flyer Xcelsior
How do I know if my 2021 New Flyer Xcelsior has an open recall?
Enter your 17-character VIN above. The VIN is on the driver's side dashboard (visible through the windshield), the driver's door jamb sticker, and your registration or insurance card. The check runs against NHTSA's live database and tells you which campaigns list your vehicle. 1 campaign currently lists the 2021 New Flyer Xcelsior; your car may already have been repaired under it.
Is the recall repair free?
Yes. Under federal law, manufacturers must fix safety recalls at no charge for vehicles up to 15 years old from the date of sale to the first owner. Contact any authorised New Flyer dealer with your VIN and the NHTSA campaign number (for example 25V542000).
What is the difference between a recall and a complaint?
A recall is a safety campaign filed by the manufacturer or ordered by NHTSA, with a defined defect and remedy. A complaint is a report an owner sent to NHTSA; it is not verified, but patterns of complaints are what trigger NHTSA investigations and, eventually, recalls.
Other New Flyer models
- D40LF2 complaints
- XD602 complaints
- C40FLR1 complaints
- C40LF1 complaints
- D60LFR1 complaints
- GE40LF1 complaints
- XT401 complaints
- C30LF0 complaints
Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.