NHTSA Recall 25V542000: Escape/egress/exit (structure)
New Flyer of America, Inc. reported this safety recall to NHTSA on , covering an estimated 2,354 vehicles. It affects 2012–2025 New Flyer Xcelsior.
| NHTSA campaign | 25V542000 |
|---|---|
| Component | STRUCTURE › EMERGENCY › ESCAPE/EGRESS/EXIT |
| Report received | August 22, 2025 |
| Owner notification | October 8, 2025 |
| Initiated by | Manufacturer |
Defect
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Safety risk
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Vehicles covered by recall 25V542000
| Make and model | Model years |
|---|---|
| New Flyer Xcelsior | 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.