NHTSA Recall 24V031000: Roof and pillars (structure)
Ford Motor Company reported this safety recall to NHTSA on , covering an estimated 1,889,110 vehicles. It affects 2011–2019 Ford Explorer.
| NHTSA campaign | 24V031000 |
|---|---|
| Manufacturer campaign | 24S02 |
| Component | STRUCTURE › BODY › ROOF AND PILLARS |
| Report received | January 19, 2024 |
| Owner notification | July 18, 2024 |
| Initiated by | NHTSA Office of Defects Investigation |
Defect
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Safety risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by recall 24V031000
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.