2020 Proterra ZX5 Recalls, Complaints & Specs
6 safety recalls list the 2020 Proterra ZX5. Check your own VIN below.
6 safety recalls for the 2020 Proterra ZX5
Most recent first. Recall repairs are free at any authorised dealer. Click a recall for the full defect, consequence and remedy text.
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Electrical system
Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
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Electrical system
Proterra Operating Company, Inc. (Proterra) is recalling certain 2019-2022 40' and 35' Catalyst 800V transit buses equipped with ProDrive 1.0, and 40' and 35' ZX5 800V transit buses equipped with ProDrive 1.0. A transistor inside the inverter may overheat and fail, which can result in a loss of power steering and drive power.
Remedy: Dealers will replace the inverter, free of charge. Owner notification letters were mailed December 16, 2023. Owners may contact Proterra customer service at 1-864-438-0000.
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Motor (visibility)
Proterra Operating Company, Inc. (Proterra) is recalling certain 2020-2022 35" Catalyst, 35" ZX5, and 40" ZX5 vehicles. The windshield wiper motors may operate intermittently or may fail to operate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 104, "Windshield Wiping and…
Remedy: Dealers will replace the wiper motors, free of charge. Owner notification letters were mailed April 3, 2023. Owners may contact Proterra customer service at 1-864-438-0000.
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Parking brake
Proterra Operating Company, Inc. (Proterra) is recalling certain 2020-2021 Catalyst and 2019-2022 ZX5 transit buses. Back pressure in the shared air exhaust for the pneumatic ride height system and parking brake control valve may engage the parking brake while the vehicle is in motion.
Remedy: Proterra will install a redesigned air circuit, free of charge. Owner notification letters were mailed on December 21, 2022. Owners may contact Proterra's customer service at 1-864-438-0000.
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Gear box (other than rack and pinion) (steering)
Proterra, Inc. (Proterra) is recalling certain 2017-2019 35 foot Catalyst E2, 2017-2019 40 foot E2, 2020-2021 35 foot RR, 2019-2020 40 foot RR, 2019-2022 40 foot ZX5, and 2020-2022 35 foot ZX5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering…
Remedy: Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact…
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Body (structure)
Proterra, Inc. (Proterra) is recalling certain 2020-2021 40' ZX5 vehicles. These vehicles have a front fender flare which may cause mud, dirt, debris, rain and snow to splash onto the driver's side window and mirror.
Remedy: Proterra will notify owners, and dealers will install a retrofit fender flare, free of charge. The recall began February 9, 2021. Owners may contact Proterra customer service 1-864-438-0000. Proterra's number for this…
No owner complaints on file
NHTSA has no owner complaints on file for the 2020 Proterra ZX5. For context, the average model year in NHTSA's database has dozens; a zero can mean a reliable vehicle, a rare one, or both.
Compare Proterra ZX5 model years
Recall and complaint counts for every Proterra ZX5 model year in NHTSA's database.
| Model year | Recalls | Complaints |
|---|---|---|
| 2015 Proterra ZX5 | 1 | 0 |
| 2016 Proterra ZX5 | 1 | 0 |
| 2019 Proterra ZX5 | 3 | 0 |
| 2020 Proterra ZX5 | 6 | 0 |
| 2021 Proterra ZX5 | 6 | 0 |
| 2022 Proterra ZX5 | 6 | 0 |
Checking a specific 2020 Proterra ZX5
How do I know if my 2020 Proterra ZX5 has an open recall?
Enter your 17-character VIN above. The VIN is on the driver's side dashboard (visible through the windshield), the driver's door jamb sticker, and your registration or insurance card. The check runs against NHTSA's live database and tells you which campaigns list your vehicle. 6 campaigns currently list the 2020 Proterra ZX5; your car may already have been repaired under some of them.
Is the recall repair free?
Yes. Under federal law, manufacturers must fix safety recalls at no charge for vehicles up to 15 years old from the date of sale to the first owner. Contact any authorised Proterra dealer with your VIN and the NHTSA campaign number (for example 21V040000).
What is the difference between a recall and a complaint?
A recall is a safety campaign filed by the manufacturer or ordered by NHTSA, with a defined defect and remedy. A complaint is a report an owner sent to NHTSA; it is not verified, but patterns of complaints are what trigger NHTSA investigations and, eventually, recalls.
Other Proterra models
- Catalyst1 complaints
Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.