NHTSA Recall 20V327000: Owners/service/other manual (equipment)
Jayco, Inc. reported this safety recall to NHTSA on , covering an estimated 666 vehicles. It affects 3 models including the Entegra Qwest.
| NHTSA campaign | 20V327000 |
|---|---|
| Component | EQUIPMENT › OTHER › OWNERS/SERVICE/OTHER MANUAL |
| Report received | June 5, 2020 |
| Owner notification | May 19, 2020 |
| Initiated by | Manufacturer |
Defect
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Safety risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Vehicles covered by recall 20V327000
| Make and model | Model years |
|---|---|
| Entegra Qwest | 2019, 2020 |
| Jayco Melbourne | 2019, 2020, 2021 |
| Jayco Melbourne Prestige | 2019, 2020, 2021 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.