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Entegra Cornerstone Recalls & Complaints by Model Year

NHTSA lists 37 safety recalls and 14 owner complaints across 18 model years of the Entegra Cornerstone (2008–2026). The most-complained-about year is 2017.

37
safety recalls, all years
14
owner complaints, all years
2013
year with most recalls
2017
year with most complaints

Pick your Entegra Cornerstone model year

Model yearRecallsComplaints
2026 Entegra Cornerstone30
2025 Entegra Cornerstone60
2024 Entegra Cornerstone40
2023 Entegra Cornerstone50
2022 Entegra Cornerstone41
2021 Entegra Cornerstone61
2020 Entegra Cornerstone51
2019 Entegra Cornerstone51
2018 Entegra Cornerstone44
2017 Entegra Cornerstone66
2016 Entegra Cornerstone40
2015 Entegra Cornerstone40
2014 Entegra Cornerstone60
2013 Entegra Cornerstone70
2012 Entegra Cornerstone60
2011 Entegra Cornerstone30
2010 Entegra Cornerstone50
2008 Entegra Cornerstone10

What Entegra Cornerstone owners complain about

Across all model years, owners have filed 14 complaints with NHTSA. The 2017 model year has the most, with 6.

All Entegra Cornerstone recalls (37)

Every NHTSA safety campaign that lists a Entegra Cornerstone, most recent first, with the model years each one covers.

  1. Brake lights (exterior lighting)

    NHTSA 26V484000 Reported 265 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2025 Entegra Reatta XL, Reatta, 2026 Cornerstone Reserve, 2024-2026 Cornerstone, Aspire, and Anthem motorhomes built on certain Spartan K1, K2, and K4 chassis. The exterior brake lights may remain illuminated when the driver is not applying the brakes. As such, these vehicles fail to comply with…

    Remedy: Dealers will replace the pressure switch, free of charge. Owner notification letters were mailed July 31, 2026. Owners may contact Jayco customer service at 1-800-283-8267.

    Model years: 2024, 2025, 2026

  2. Recreational vehicle/trailer (equipment)

    NHTSA 25V743000 Reported 144 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2026 Entegra Cornerstone Reserve, 2025-2026 Cornerstone, Aspire, and Anthem recreational vehicles. The slide-out room can be deployed without the parking brake engaged, allowing the room to extend while the vehicle is in motion.

    Remedy: Dealers will inspect and replace the slide-out motors as necessary, free of charge. Owner notification letters were mailed December 11, 2025. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number…

    Model years: 2025, 2026

  3. Fuel system, diesel

    NHTSA 25V241000 Reported 34 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2025 Entegra Aspire, 2025-2026 Entegra Anthem, and Cornerstone motorhomes. The fuel filter housing may become damaged from contact with the rear cap support bracket, causing a fuel leak.

    Remedy: Dealers will install a new mounting plate and relocate the rear cap support bracket, free of charge. Owner notification letters were mailed May 9, 2025. Owners may contact Jayco customer service at 1-800-283-8267.…

    Model years: 2025, 2026

  4. Cables (electrical system)

    NHTSA 24V577000 Reported 125 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2024-2025 Entegra Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The battery cables may not be the correct size, in the correct location, or they may be improperly tightened, which can cause an electrical short or allow the cables to overheat.

    Remedy: Dealers will inspect the battery cables, and repair or replace them as necessary, free of charge. Owner notification letters are expected to be mailed August 30, 2024. Owners may contact Jayco customer service at…

    Model years: 2024, 2025

  5. Fuses and circuit breakers (electrical system)

    NHTSA 24V568000 Reported 7 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2025 Entegra Cornerstone motorhomes. The chassis batteries could have inadequate overcurrent fuse protection.

    Remedy: Dealers will install a 150-amp manual reset breaker, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall…

    Model years: 2025

  6. Steering

    NHTSA 24V161000 Reported 286 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2023-2025 Entegra Coach Anthem and Cornerstone motorhomes. The steering gear may have foreign material inside the gear that could build pressure within the system, resulting in a loss of power steering assist.

    Remedy: Dealers will remove and replace the steering gear, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is…

    Model years: 2023, 2024, 2025

  7. Seats

    NHTSA 24V061000 Reported 148 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of…

    Remedy: Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's…

    Model years: 2020, 2021, 2022, 2023

  8. Software (electrical system)

    NHTSA 23V224000 Reported 972 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. A vehicle control module software error may cause loss of drive power or loss of key safety functions, such as loss of head lights or windshield wipers.

    Remedy: Dealers will reprogram the vehicle control module, free of charge. Owner notification letters are expected to be mailed May 1, 2023. Owners may contact Jayco customer service at 1-800-283-8267.

    Model years: 2022, 2023, 2024

  9. Labels (equipment)

    NHTSA 23V102000 Reported 2,467 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2022-2023 Entegra Accolade, Accolade XL, Anthem, Aspire, Cornerstone, Emblem, Esteem, Expanse, Expanse LI, Odyssey, Qwest, Reatta, Reatta XL, Jayco Alante, Greyhawk, Greyhawk Prestige, Melbourne, Melbourne Prestige, Precept, Precept Prestige, Redhawk, Redhawk SE, Seneca, Seneca Prestige, and…

    Remedy: Dealers will install a new corrected certification label, free of charge. Owner notification letters were mailed March 31, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this…

    Model years: 2022, 2023

  10. Engine

    NHTSA 22V665000 Reported 856 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2021-2023 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark motorhomes. The engine air intake box may not have a water drain installed, which can cause water to build up inside the air intake box.

    Remedy: Dealers will inspect and install a drain if necessary, free of charge. Owner notification letters are expected to be mailed October 3, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number…

    Model years: 2021, 2022, 2023

  11. Pump (steering)

    NHTSA 21V885000 Reported 44 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2021 Class A Cornerstone motorhomes. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.

    Remedy: A Spartan or Shyft Group repair center will inspect the pump serial number, and replace the power steering pump if necessary, free of charge. Owner notification letters were mailed January 12, 2022. Owners may contact…

    Model years: 2021

  12. Instrument cluster/panel (electrical system)

    NHTSA 21V769000 Reported 994 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

    Remedy: Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.

    Model years: 2019, 2020, 2021

  13. Structure and recreational vehicle/trailer (equipment)

    NHTSA 21V529000 Reported 833 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

    Remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number…

    Model years: 2019, 2020, 2021

  14. Electrical system: wiring and seats

    NHTSA 20V600000 Reported 379 vehicles potentially affected Jayco, Inc.

    Jayco, Inc. (Jayco) is recalling certain 2021 Entegra Aspire, Anthem, Cornerstone, and ReattaXL motorhomes built with Villa power seats. The power seat wiring may become chafed due to poor routing, and no protection, or melt from exceeding the 14 gauge wire amp capacity.

    Remedy: Jayco will notify owners, and the dealers will inspect the seat wiring for loom protection and secure it with wire ties, free of charge. The remedy regarding the switch and exceeding the amp capacity is still under…

    Model years: 2021

  15. Pump (steering)

    NHTSA 19V626000 Reported 101 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.

    Remedy: Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service…

    Model years: 2019, 2020

  16. Steering

    NHTSA 19V436000 Reported 88 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2020 Anthem and Cornerstone motorhomes. The steering shaft bolt may have been insufficiently tightened.

    Remedy: Entegra will notify owners, and dealers will inspect the motorhome and tighten the steering shaft bolt, as necessary, free of charge. The recall began June 17, 2019. Owners may contact Entegra customer service at…

    Model years: 2020

  17. Recreational vehicle/trailer (equipment)

    NHTSA 18V688000 Reported 95 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2019 Entegra Anthem, Aspire, Cornerstone and Insignia motorhomes. The affected vehicles have entry doors with latch rods that may be improperly adjusted, allowing the door to open during transit.

    Remedy: Entegra has notified owners, and dealers will adjust the door latch rod, free of charge. The recall began October 15, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this…

    Model years: 2019

  18. Rim (wheels)

    NHTSA 18V450000 Reported 58 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal…

    Remedy: Entegra will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall…

    Model years: 2018, 2019

  19. Equipment

    NHTSA 17V752000 Reported 46 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2010-2011 Aspire, Anthem, and Cornerstone recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the…

    Remedy: Entegra will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Entegra customer service at 1-800-945-4787, or…

    Model years: 2010, 2011

  20. Exterior lighting

    NHTSA 17V695000 Reported 1,598 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2016-2018 Aspire, Anthem, Cornerstone, and Insignia motorhomes. The vehicles have lights that do not include reflectors and the vehicle does not have separate reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108,…

    Remedy: Entegra will notify owners, and dealers will install compliant reflectors, free of charge. The recall began on January 2, 2018. Owners may contact Entegra customer service at 1-800-945-4787. Entegra's number for this…

    Model years: 2016, 2017, 2018

  21. Fuel system, diesel

    NHTSA 17V441000 Reported 18 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2018 Cornerstone motorhomes equipped with Cummins ISX 15L engines. These engines have a fuel pump whose drive gear could possibly slip on its drive shaft, causing a fuel pump function loss, resulting in an engine stall.

    Remedy: Entegra has notified owners, and qualified Spartan Service Center/Cummins Distributors will replace the fuel pumps, free of charge. The recall began on July 21, 2017. Owners may contact Spartan customer service at…

    Model years: 2018

  22. Starter assembly (electrical system)

    NHTSA 17V384000 Reported 174 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2012-2015 Cornerstone motorhomes built on a Spartan Motors chassis. A component within the starter motor may break, potentially resulting in the starter motor overheating or drawing excessive current.

    Remedy: Entegra will notify owners, and Spartan Motors service centers will replace the starter, free of charge. The recall began on July 24, 2017. Owners may contact Spartan customer service at 1-800-543-4277 or Entegra…

    Model years: 2012, 2013, 2014, 2015

  23. Suspension: control arm

    NHTSA 17V187000 Reported 2,161 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2012-2013 and 2015-2018 Anthem; 2013 and 2017-2018 Aspire; and 2012-2018 Cornerstone motorhomes built on a Spartan Motors chassis. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.

    Remedy: Entegra will notify owners, and Spartan service centers will remove, clean, apply thread locker, and reinstall the properly torqued ball joint, free of charge. The recall began on April 25, 2017. Owners may contact…

    Model years: 2012, 2013, 2014, 2015, 2016, 2017, 2018

  24. Sensing system (forward collision avoidance)

    NHTSA 16V873000 Reported 125 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain 2017 Cornerstone vehicles manufactured October 26, 2015, to November 18, 2016 and built on a Spartan Motors chassis. The affected vehicles are equipped with a Wabco OnGuard Collision Mitigation System that may have been installed upside down reducing its functionality.

    Remedy: Entegra will notify owners, and Spartan Motors dealers will correct the orientation of the radar and re-calibrate the system, free of charge. The recall began on January 26, 2017. Owners may contact Spartan customer…

    Model years: 2017

  25. Accelerator pedal (vehicle speed control) and electrical system: wiring

    NHTSA 16V827000 Reported 177 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2017 Aspire, Anthem, Cornerstone, and Insignia motorhomes manufactured April 15, 2016, to October 25, 2016 and built on Spartan Motors chassis. The throttle circuit wires on the affected vehicles may not have been be twisted to cancel out electromagnetic interference, and as a…

    Remedy: Entegra has notified owners, and Spartan service centers will install an overlay harness with twisted wires, free of charge. The recall began on November 29, 2016. Owners may contact Spartan customer service at…

    Model years: 2017

  26. Recreational vehicle/trailer (equipment)

    NHTSA 16V761000 Reported 634 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2016-2017 Cornerstone and Anthem motorhomes manufactured April 7, 2015, to August 18, 2016. The affected vehicles are equipped with a Tempurpedic Sealy Mattress that may burn quickly when on fire. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…

    Remedy: Entegra will notify owners, and dealers will replace the Tempurpedic Sealy Mattress with a Sleep Number Mattress, free of charge. The recall began on November 3, 2016. Owners may contact Entegra customer service at…

    Model years: 2016, 2017

  27. Pump (steering)

    NHTSA 16V745000 Reported 56 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2017 Cornerstone motorhomes manufactured April 13, 2016, to August 25, 2016. The affected vehicles have a power steering pump that may have an occasional loss of output power resulting in reduced or intermittent loss of power steering assist.

    Remedy: Entegra will notify owners, and Qualified Spartan Service Centers will replace the power steering pumps, free of charge. The recall began on November 10, 2016. Owners may contact Entegra customer service at…

    Model years: 2017

  28. Recreational vehicle/trailer (equipment)

    NHTSA 15V877000 Reported 271 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2008 and 2010-2011 Aspire and Anthem motorhomes, 2008 and 2010 Cornerstone motorhomes, 2008 Emblem and Alante motorhomes, and 2009-2011 Insignia motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double aElectric Steps. These steps use a bolt to…

    Remedy: Entegra will notify owners, and dealers will install a retainer bracket on the double step assemblies. On the trip step assemblies, the Coachstep linkage Assembly will be replaced and a retainer bracket will be…

    Model years: 2008, 2010

  29. Exhaust system (engine and engine cooling)

    NHTSA 15V567000 Reported 99 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2010 Anthem and 2012-2014 Cornerstone motorhomes manufactured October 5, 2009, to June 18, 2013 and built on a Spartan Motors chassis. In the affected vehicles, the flexible exhaust tube may tear allowing hot exhaust to blow against other components or materials.

    Remedy: Entegra will notify owners and Spartan Motors dealers will replace the flexible exhaust tube with an improved one, free of charge. The recall began on October 20, 2015. Entegra owners may contact Spartan customer…

    Model years: 2012, 2013, 2014

  30. Hoses, lines/piping, and fittings (service brakes)

    NHTSA 15V429000 Reported 211 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2015 and 2016 Cornerstone Class A motorhomes, models 45B, 45J and 45K, manufactured from February 24, 2014, through August 18, 2015, and built on a Spartan Chassis. The affected motorhomes have rear jack plates that may rub on the tag axle brake air hose when the plates are…

    Remedy: Entegra will notify owners on behalf of Spartan, and dealers will reposition the tag axle brake air hose so that it is clear of the jack plate, free of charge. The recall began on August 21, 2015. Owners may contact…

    Model years: 2015, 2016

  31. Seat belts

    NHTSA 14V466000 Reported 20 vehicles potentially affected Entegra Coach

    Entegra Coach (Entegra) is recalling certain model year 2014-2015 Cornerstone motorhomes manufactured January 21, 2014, through March 25, 2014 and equipped with certain Villa ABTS driver and passenger seats. The seat belt attachment may be incorrect and the seat belt may fray if it rubs along a steel bracket in the seat, reducing its…

    Remedy: Entegra will work with Villa to notify owners, and dealers will inspect and repair the seat with proper fasteners and inspect the seat belt webbing for fraying and replace the seat belt assembly, if necessary, free of…

    Model years: 2014, 2015

  32. Electrical system: wiring

    NHTSA 13V516000 Reported 353 vehicles potentially affected Entegra Coach

    Entegra Coach is recalling certain model year 2010-2014 Anthem and Cornerstone motorhomes manufactured December 16, 2009, through April 30, 2013. The power cables from the exterior freezer can be damaged due to contact with the freezer sliding tray rails.

    Remedy: Entegra Coach will notify owners, and dealers will secure the freezer power cables to prevent their chafing, at no charge. The recall began on December 10, 2013. Owners may contact Entegra Coach at 1-800-945-4787.

    Model years: 2010, 2011, 2012, 2013, 2014

  33. Windshield wiper/washer (visibility)

    NHTSA 13V330000 Reported 174 vehicles potentially affected Entegra Coach

    Entegra Coach is recalling certain model year 2013-2014 Anthem, Aspire, and Cornerstone motorhomes manufactured February 8, 2013, through June 13, 2013. The attachment mechanism that holds the windshield wiper arm to the wiper motor shaft could crack.

    Remedy: Entegra Coach will notify owners, and dealers will replace the wiper arms, at no charge. The recall began on August 27, 2013. Owners may contact Entegra Coach at 1-800-945-4787.

    Model years: 2013, 2014

  34. Windshield wiper/washer (visibility)

    NHTSA 13V028000 Reported 359 vehicles potentially affected Entegra Coach

    Entegra Coach is recalling certain model year 2011-2013 Aspire and Anthem Class A motorhomes; and 2012-2013 Cornerstone Class A motorhomes, manufactured March 14,2011, through September 25, 2012. A wiper link was installed which is shorter than required for proper function of the wiper system.

    Remedy: Entegra Coach will notify owners and dealers will replace the wiper link, at no charge. The recall began on February 19, 2013. Owners may contact Entegra Coach at 1-800-945-4787.

    Model years: 2012, 2013

  35. Linkages (visibility)

    NHTSA 12V312000 Reported 232 vehicles potentially affected ENTEGRA COACH

    Entegra is recalling certain model year 2011-2013 anthem and aspire and model year 2012-2013 cornerstone motor homes manufactured from april 19, 2011, through june 22, 2012. The windshield wiper arm can detach from the vehicle.

    Remedy: Entegra will notify owners, and dealers will replace the shaft attaching the arm to the wiper linkage, free of charge. The safety recall began on july 26, 2012. Owners may contact entegra at 1-800-945-4787.

    Model years: 2012, 2013

  36. Electrical system

    NHTSA 10V418000 Reported 35 vehicles potentially affected ENTEGRA COACH

    Entegra is recalling certain model year 2010 and 2011 anthem and cornerstone class a motorhomes manufactured from june 3, 2009, through august 27, 2010. There may be an improper electrical connection at the buss bar on the affected transfer switches.

    Remedy: Entegra will notify owners and dealers will replace the transfer switch free of charge. The safety recall began on september 24, 2010. Owners may contact entegra at 1-800-945-4787.

    Model years: 2010, 2011

  37. Pedals and linkages (service brakes)

    NHTSA 10V111000 Reported 18 vehicles potentially affected ENTEGRA COACH

    Entegra coach has notified NHTSA about a defect in certain model year 2009-2010 anthem and cornerstone motorhomes manufactured from march 24, 2009 and february 16, 2010 built on spartan chassis and equipped with pneumatic and hydraulic adjustable brake pedal assemblies supplied by kongsberg automotive. The drive pin which secures the…

    Remedy: The remedy will be performed by spartan and will replace the adjustable brake pedal assembly free of charge. Please see spartan's defect report 09v-478. The safety recall began on february 18, 2010. Owners may contact…

    Model years: 2010

Other Entegra models

Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.