Crossroads Cruiser Recalls & Complaints by Model Year
NHTSA lists 19 safety recalls and 10 owner complaints across 21 model years of the Crossroads Cruiser (2001–2021). The most-complained-about year is 2003.
Pick your Crossroads Cruiser model year
What Crossroads Cruiser owners complain about
Across all model years, owners have filed 10 complaints with NHTSA. The 2003 model year has the most, with 2.
All Crossroads Cruiser recalls (19)
Every NHTSA safety campaign that lists a Crossroads Cruiser, most recent first, with the model years each one covers.
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Oven/stove/cooktop (equipment)
Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Remedy: Dealers can remove the LED backlights or terminate the circuit for the red LED lights, free of charge. Owner notification letters were mailed May 2, 2024. Owners may contact Keystone customer service at 1-866-425-4369.…
Model years: 2021
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Electrical system: wiring
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton…
Remedy: Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this…
Model years: 2020
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Fifth wheel assembly (trailer hitches)
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser 29SI, 27MK, 28RD, 24RL, and 29RK fifth-wheel trailers equipped with Morryde Rotating Pin Boxes. These pin boxes may be attached with bolts that are too short.
Remedy: Keystone will notify owners, and dealers will inspect and replace the bolts, as necessary, free of charge. The recall began on October 2, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's…
Model years: 2020
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Furnace (equipment)
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cruiser fifth wheel recreational trailers, models 27MK, 29SI, 28RD, 24RL and 29RK. The furnace exhaust vent may be missing.
Remedy: Keystone will notify owners, and dealers will install a furnace exhaust vent if it is missing, free of charge. The recall is expected to begin July 10, 2019. Owners may contact Keystone customer service at…
Model years: 2020
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Water heater (equipment)
Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser recreational trailers with the water heater installed under the slide out. The exhaust location for the water heater may result in carbon monoxide or propane gas entering the living quarters.
Remedy: The affected vehicles are still in dealer inventory and Keystone will relocate the water heater, free of charge. Owner letters will not be sent. Owners may contact Keystone customer service at 1-866-425-4369.…
Model years: 2019
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Electrical (equipment) and recreational vehicle/trailer (equipment)
Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser and Volante fifth wheels equipped with Longitude awnings. These vehicles may be equipped with incorrect awning switches that do not prevent the awning motor from rolling out the awning while moving.
Remedy: Keystone will notify owners, and dealers will replace the existing awning switch for a switch with a dynamic brake function, free of charge. The recall began November 14, 2018. Owners may contact Keystone customer…
Model years: 2019
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Service brakes, electric
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. The brake wire may have been improperly attached to the spring assembly on the axles, allowing the wire to be damaged and short circuit.
Remedy: Keystone will notify owners, and dealers will relocate the brake wiring as needed, free of charge. The recall began on April 18, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number…
Model years: 2018
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Equipment
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers…
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100,…
Model years: 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
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Recreational vehicle/trailer (equipment)
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.
Remedy: Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board,…
Model years: 2018
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Recreational vehicle/trailer (equipment)
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. These vehicles may have been manufactured with propane gas detectors instead of being manufactured with a combination propane gas/carbon monoxide detector.
Remedy: Keystone has notified owners, and dealers will install a CO detector, free of charge. The recall began on October 16, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this…
Model years: 2018
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Non-powered axle assembly (suspension)
DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2016 Cruiser, Cruiser Aire, ReZerve, Elevation, Hampton, Longhorn, Longhorn Rezerve, Z1, Zinger, and Sunset Trail recreational trailers. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Remedy: Crossroads has notified owners, and dealers will replace the defective hubs, free of charge. The recall began on April 14, 2015. Owners may contact Crossroads customer service at 1-855-226-7496. Crossroads number for…
Model years: 2016
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Recreational vehicle/trailer (equipment)
DS Corp, doing business as Crossroads RV (Crossroads), is recalling certain model year 2016 Crossroads Sunset Trail, Cruiser Aire, Cruiser, Cameo, and ReZerve recreational trailers manufactured March 4, 2015, to March 20, 2015. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail…
Remedy: Crossroads will notify owners, and dealers will replace the slide room mechanism attaching screws, free of charge. The recall began on April 6, 2015. Owners may contact Crossroads customer service at 1-855-226-7496.…
Model years: 2016
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Labels (equipment)
DS Corp doing business as Crossroads RV (Crossroads) is recalling certain model year 2015 Crossroads Zinger Z-1 trailers manufactured March 21, 2014, to September 10, 2014, and 2015 Crossroads Cruiser trailers manufactured April 3, 2014, to September 5, 2014. The affected trailers may have a Federal Certification Label that has…
Remedy: Crossroads will notify owners, and will send corrected Federal Certification, Tire Placard, and CCC labels to the owners with installation instructions, free of charge. The recall began in October 2014. Owners may…
Model years: 2015
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Labels (equipment)
Crossroads is recalling certain model year 2013 Crossroads Cruiser recreational trailers, manufactured from April 19, 2012, through July 17, 2012. These vehicles were manufactured with incorrect information on the Federal Identification Tag, Tire and Loading Information Label and the Recreational Vehicle Cargo Carrying Capacity Label.…
Remedy: Crossroads will notify owners and provide corrected labels. Owners may contact Thor industries at 1-937-596-7965 or Crossroads at 1-260-593-2866.
Model years: 2013
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Labels (equipment)
Crossroads is recalling certain model year 2011 crossroads cruiser recreational trailers, manufactured from august 5, 2010, through december 15, 2010. These vehicles were manufactured with incorrect information on the federal identification tag, tire and loading information label and the recreational vehicle cargo carrying capacity…
Remedy: Crossroads will notify owners and provide corrected labels. Owners may contact thor industries at 937-596-7965 or crossroads at 260-593-2866.
Model years: 2011
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Recreational vehicle/trailer (equipment)
Crossroads rv is recalling 17,353 my 2004-2007 cruiser, paradise pointe, my 2004 silverado, my 2005-2007 zinger, cross terrain, and my 2006-2007 belair, crossforce, and crossfire travel trailers equipped with a two-door refrigerator manufactured by the dometic corporation. The refrigerator may have a defect in the boiler tube.…
Remedy: Crossroads rv is working with dometic to repair these refrigerators (please see 08e032). Dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge.…
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Recreational vehicle/trailer (equipment)
Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.
Remedy: Crossroads rv will be working with dometic in order to repair these refrigerators (please see 06e076). Dometic will repair these refrigerators by installing a secondary burner housing and protective thermal fuses free…
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Wheels
On certain trailers equipped with rfd wheels, there is a defective weld of the wheels' center hub to the wheel's rim.
Remedy: Rfd components is conducting the owner notification and remedy for this campaign. Owners may contact rfd components at 574-295-3939 or crossroads at 260-593-2866.
Model years: 2005
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Furnace (equipment)
Certain travel and fifth wheel trailers have improperly installed furnace exhaust vents.
Remedy: Owners/dealers will inspect the furnace exhaust vent and, if not properly installed, the dealers will repair the exhaust vent free of charge. Owners are being instructed not to use the furnace until the exhaust vent…
Other Crossroads models
- Redwood12 complaints
- Zinger12 complaints
- Sunset Trail8 complaints
- Paradise Pointe6 complaints
- Silverado6 complaints
- Elevation3 complaints
- All Star2 complaints
- Cross Road1 complaints
Source: NHTSA recall and complaint databases and EPA fuel economy data, October 2026. Complaint counts are owner reports to NHTSA, not verified defects. Recall counts are safety campaigns that list this model year; whether a particular car was already repaired depends on its VIN. How this data is compiled.