NHTSA Recall 24V807000: Auto crash notification (communication) and software (electrical system)
Mercedes-Benz USA, LLC reported this safety recall to NHTSA on , covering an estimated 21 vehicles. It affects 3 models including the Mercedes-Benz S 500.
| NHTSA campaign | 24V807000 |
|---|---|
| Manufacturer campaign | 2024110002 |
| Components | COMMUNICATION › AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM › SOFTWARE |
| Report received | October 25, 2024 |
| Owner notification | December 6, 2024 |
| Initiated by | Manufacturer |
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Safety risk
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
Remedy
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Vehicles covered by recall 24V807000
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.