NHTSA Recall 24V372000: Software (electrical system)
Mercedes-Benz USA, LLC reported this safety recall to NHTSA on , covering an estimated 14,912 vehicles. It affects 16 models including the Mercedes-Benz AMG EQE 53 4MATIC.
| NHTSA campaign | 24V372000 |
|---|---|
| Manufacturer campaign | 2024060002 |
| Component | ELECTRICAL SYSTEM › PROPULSION SYSTEM › TRACTION BATTERY › MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM) › SOFTWARE |
| Report received | May 28, 2024 |
| Owner notification | July 5, 2024 |
| Initiated by | Manufacturer |
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety risk
A sudden loss of drive power increases the risk of a crash.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Vehicles covered by recall 24V372000
| Make and model | Model years |
|---|---|
| Mercedes-Benz AMG EQE 53 4MATIC | 2024 |
| Mercedes-Benz AMG EQE SUV 53 4MATIC | 2024, 2025 |
| Mercedes-Benz AMG EQS 53 4MATIC | 2024 |
| Mercedes-Benz EQE 350 4MATIC | 2024 |
| Mercedes-Benz EQE 350+ | 2024 |
| Mercedes-Benz EQE 500 | 2024 |
| Mercedes-Benz EQE SUV 350 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz EQE SUV 350+ | 2023, 2024, 2025 |
| Mercedes-Benz EQE SUV 500 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz EQS 450 | 2024 |
| Mercedes-Benz EQS 580 | 2024 |
| Mercedes-Benz EQS SUV 450 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz EQS SUV 450+ | 2023, 2024, 2025 |
| Mercedes-Benz EQS SUV 580 4MATIC | 2023, 2024, 2025 |
| Mercedes-Benz Redundant EQS 450 | 2024 |
| Mercedes-Maybach EQS SUV 680 4MATIC | 2024, 2025 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.