NHTSA Recall 23V420000: Owners/service/other manual (equipment)
Ford Motor Company reported this safety recall to NHTSA on , covering an estimated 691,133 vehicles. It affects 6 models including the Ford Expedition.
| NHTSA campaign | 23V420000 |
|---|---|
| Manufacturer campaign | 23C20 |
| Component | EQUIPMENT › OTHER › OWNERS/SERVICE/OTHER MANUAL |
| Report received | June 9, 2023 |
| Owner notification | July 21, 2023 |
| Initiated by | Manufacturer |
Defect
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Safety risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by recall 23V420000
| Make and model | Model years |
|---|---|
| Ford Expedition | 2018, 2019, 2020, 2021, 2022, 2023 |
| Ford F-250 SD | 2019, 2020, 2021, 2022, 2023 |
| Ford F-350 SD | 2019, 2020, 2021, 2022, 2023 |
| Ford F-450 SD | 2019, 2020, 2021, 2022, 2023 |
| Ford F-550 SD | 2019, 2020, 2021, 2022, 2023 |
| Lincoln Navigator | 2018, 2019, 2020, 2021, 2022, 2023 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.