NHTSA Recall 21V931000: Software (electrical system)
Mercedes-Benz USA, LLC reported this safety recall to NHTSA on , covering an estimated 227 vehicles. It affects 4 models including the Mercedes-Benz EQS 450.
| NHTSA campaign | 21V931000 |
|---|---|
| Manufacturer campaign | 2022010003 |
| Component | ELECTRICAL SYSTEM › SOFTWARE |
| Report received | November 29, 2021 |
| Owner notification | January 25, 2022 |
| Initiated by | Manufacturer |
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Safety risk
Driver distraction can increase the risk of a crash.
Remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by recall 21V931000
| Make and model | Model years |
|---|---|
| Mercedes-Benz EQS 450 | 2022 |
| Mercedes-Benz EQS 580 | 2022 |
| Mercedes-Benz S 500 4MATIC | 2022 |
| Mercedes-Benz S 580 | 2021 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.