NHTSA Recall 21V00J000: Auto crash notification (communication) and software (electrical system)
Mercedes-Benz USA, LLC reported this safety recall to NHTSA on , covering an estimated 1,239 vehicles. It affects 3 models including the Mercedes-Benz EQS 450.
| NHTSA campaign | 21V00J000 |
|---|---|
| Manufacturer campaign | 2022010006 |
| Components | COMMUNICATION › AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM › SOFTWARE |
| Report received | December 27, 2021 |
| Owner notification | February 23, 2022 |
| Initiated by | Manufacturer |
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
Safety risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by recall 21V00J000
| Make and model | Model years |
|---|---|
| Mercedes-Benz EQS 450 | 2022 |
| Mercedes-Benz S 500 4MATIC | 2022 |
| Mercedes-Benz S 580 4MATIC | 2022 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.