NHTSA Recall 16V708000: Software (electrical system)
REV Ambulance Group Orlando, INC. reported this safety recall to NHTSA on , covering an estimated 145 vehicles. It affects 5 models including the Road Rescue Duramedic.
| NHTSA campaign | 16V708000 |
|---|---|
| Component | ELECTRICAL SYSTEM › SOFTWARE |
| Report received | October 4, 2016 |
| Owner notification | November 20, 2016 |
| Initiated by | Manufacturer |
Defect
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
Safety risk
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
Remedy
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Vehicles covered by recall 16V708000
| Make and model | Model years |
|---|---|
| Road Rescue Duramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Promedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Specialty Vehicle | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Transmedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
| Road Rescue Ultramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.