NHTSA Recall 12V384000: Roof and pillars (structure)
GLAVAL BUS DIVISION reported this safety recall to NHTSA on , covering an estimated 90 vehicles. It affects 5 models including the Glaval Bus Entourage.
| NHTSA campaign | 12V384000 |
|---|---|
| Component | STRUCTURE › BODY › ROOF AND PILLARS |
| Report received | August 3, 2012 |
| Owner notification | August 17, 2012 |
| Initiated by | NHTSA Office of Defects Investigation |
Defect
Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."
Safety risk
In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.
Remedy
Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.
Notes
Owners may also contact The National Highway Traffic SafetyAdministrations Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to WWW.SAFERCAR.GOV.
Vehicles covered by recall 12V384000
| Make and model | Model years |
|---|---|
| Glaval Bus Entourage | 2011, 2012 |
| Glaval Primetime | 2011, 2012 |
| Glaval Sport | 2011, 2012 |
| Glaval Titan II | 2011, 2012 |
| Glaval Universal | 2011, 2012 |
Being listed here means the campaign covers the model year, not that every car was built with the defect or is still unrepaired. Enter your VIN above to check your specific vehicle. Recall repairs are free at authorised dealers. Source: NHTSA, October 2026.